Return Policy
- The customer has 14 days to contact customer service or their service center director to initiate a return and receive authorization.
- Merchandise must be in sellable condition and returned in original packaging.
- Custom orders are not eligible for refunds.
- A refund will be issued as a credit to the account.
- A restocking fee of 25% will apply to all returns.
- Starmark reserves the right to not accept returns or issue credit for such products damaged in transit.
- The customer is responsible for return freight (when applicable). Supply items may be returned via UPS or USPS.
- Customer Service or your service center director can arrange to pick up larger items upon request.
