Frequently Asked Questions

We sell to licensed funeral and cremation professionals, as well as funeral product distributors. We do not sell directly to the general public.

Our manufacturing and assembly facilities are located in Richmond, Indiana as well as in Service Centers across the USA and Canada. Starmark’s products are proudly designed and assembled in North America (USA and Canada).

Starmark Factory Direct partners with trusted third-party freight carriers to deliver your order safely and efficiently across the United States, Canada, and U.S. territories. Every shipment includes liftgate service to place your item at ground level. Delivery times may vary depending on your location, the carrier, and the size of your item.

For details on our Factory Direct minimum-order requirements, please see our Shipping & Delivery Policy.

Starmark Local is Starmark’s personalized white-glove delivery service, operating in select regions throughout the U.S. and Canada.

We proudly partner with funeral and cremation product distributors and offer wholesale pricing. To become a distributor, contact our Starmark Customer Service Team who will walk you through the process and provide the required application materials.

Product information, photos, and specifications can be found on each product page. Please also visit our Learning Lounge for additional product information. This page showcases videos on how to use our products, merchandising assistance, and in-depth information about different product categories. Here, you will also find our catalog and lithographs.

Many territories have dedicated Starmark representatives available to support you, and our customer service team is always here to assist as well. To connect with the representative for your area, please reach out to us at (888) 366-7335 or email hello@starmarkcp.com, and we will be happy to direct you to the best point of contact.

Simply Register or contact our customer service team at hello@starmarkcp.com or (888) 366-7335.

Once registered, your account will be reviewed, and if approved you will receive a confirmation that your account is active. At that point, you can begin your Starmark Online experience, including access to our Learning Lounge and its merchandising tools, simple online ordering, and more.

Starmark uses a passwordless login system. Each time you sign in, you’ll receive a unique authentication code sent to the email address associated with your account.

To log in:

Go to our login page and enter your email address.

Check your inbox for an email containing your unique code.

Enter that code on the login screen to access your account.

If you don’t receive the code within a few minutes, please check your spam or junk folder. Still not receiving it? Contact Starmark Customer Care Center to verify your email address or account status.

Orders can be placed through our website, over the phone at (888) 366-7335, or through email at hello@starmarkcp.com.

Minimum order quantities vary by product and by whether your order is fulfilled through Starmark Factory Direct or Starmark Local. For Starmark Factory Direct shipments, adult-sized items require a minimum of four per order, and these products can be mixed and matched to meet the minimum. Volume discounts are also available.

For more details on minimums and shipping methods, please visit our Shipping & Delivery Policy.

If you have questions, please contact the Starmark Customer Service Team or your Starmark Local Representative.

Order history can be found on your Starmark Online account. Log into your account, once logged in, navigate to the account dashboard. Once you access the account dashboard, click on your “Order History”. Here, you will see a list of your past orders. Click “View Order” to see the order details and tracking information.

Only orders placed through Starmark Online will show in your order history. If you have placed orders directly with our Customer Service Team over the phone or email, this information can be sent to you through our team upon request.

Yes, reorders can be placed by accessing your order history and finding the order you’d like to repeat. Click “reorder”, and you will be given the option to edit your order as needed.

Cancellations or modifications can be processed after your order has been placed, prior to the order being processed. To modify or cancel your order, please contact the Starmark Customer Care Team or your Starmark Representative as soon as possible.

Yes, we offer customization with your funeral home, cremation business, or cemetery logo on select product lines. For instance, adding your firm’s custom logo to our Artisan Print Urns is a common and well-loved choice. This process is simple and repeatable.

To get started, please contact our Customer Care Team or your Starmark Representative.

Starmark’s Guaranteed Best Pricing promise means that if you find a comparable product offered at a lower delivered price, Starmark will beat it. Apples to apples. Every time. This promise is a permanent initiative launched as part of Starmark’s ongoing commitment to transparency and delivering value to its customers and is applicable to all funeral professionals.

You can view pricing by logging in to your registered Starmark account. If you’d like a copy of our current price list, our Customer Service Team is happy to email or mail one to you upon request.

We accept all major credit cards, ACH payments, and business checks. Net 30 terms are available to credit approved accounts. Please contact us if you’d like to apply for Net 30 terms.

Credit cards can be added at the time of checkout, or they can be stored on your account for future use. To change or edit a stored credit card, visit the "My Account" page. Under the Credit Cards area, click "Add New" and enter your credit card information, then save. This is a safe and secure way to save your payment method that only you will have access to once logged into your account.

For online orders, your payment method will be charged on the date that the order is placed.

For orders that were emailed or called into our customer service team, your payment method will be charged on the date that the order is shipped.

Our checkout is fast, easy, and secure. Enter your shipping address and payment method, then proceed to place your order.

If your account has been approved for Net 30 terms and you want to pay by check, please include your firm’s name and reference the invoice number(s).

Starmark Funeral Product checks can be mailed to:
Vandor Corporation
P.O. Box 773203
Detroit, MI 48277-3203

Starmark Local checks can be given to your Starmark Local Delivery Representative or be mailed to:
Starmark Local LLC
P.O. Box 738190
Dallas, TX
75373-8190

In-stock items will ship within 1-2 days. Custom or non-stock items may require additional lead times.

For Starmark Factory Direct, most items are priced as delivered and do not incur additional freight charges, while some products are freight-added. For Starmark Local, all items include delivery with no additional freight charges.

For more information, please visit our Shipping & Delivery Policy.

Yes, your invoice will have the tracking number provided in the Ship Via section. If you have placed an order through the Starmark Online, the tracking number will be provided in your order details. 

With Starmark Factory Direct orders, smaller supply items will typically ship via UPS. Larger items adult body sized items, items that will be palletized, will ship via a Starmark certified transportation service. The transportation service will make a delivery appointment with you and provide a liftgate to bring the product down the ground as needed. Inside delivery is available upon request.

With Starmark Local orders, we employ a team of trained professional representatives who perform customized white glove route and at need deliveries in smaller vehicles. The Starmark Local Delivery Representative can unpack the product and remove pallets or packaging as you may request. There are no white glove delivery fees for Starmark Local when your order is delivered on your route day.

We ship Starmark Factory Direct throughout the North American continent (USA and Canada). The Starmark Local white-glove delivery service is available through Starmark Local Service Centers across the USA and Canada.

No, we are unable to ship to P.O. boxes or APO/FPO addresses due to the size of our products.

Why a 4-Item Minimum for Factory Direct?

Our Factory Direct shipping option is designed to provide dependable delivery at a consistent, predictable cost. To make this possible, orders that include large Factory Direct products (such as containers, caskets, or oversized items) must meet a minimum of four (4) items.

When the Minimum Applies

• If your order contains one or more large Factory Direct products, you must include at least four qualifying items to check out.

When the Minimum Does Not Apply

• Orders that contain only smaller items do not require a four-item minimum and can be purchased in any quantity.

How Checkout Works

• If your cart contains a large product and does not meet the required minimum, the system will prevent checkout and prompt you to adjust your order.
• Once your order meets the minimum, Factory Direct shipping will be available at checkout.

For more details on minimums and shipping methods, please visit our Shipping & Delivery Policy.

If you have questions, please contact the Starmark Customer Service Team

Product returns are accepted within 14 days of delivery for non-custom items. Merchandise must be in sellable condition and returned in the original packaging for Starmark Factory Direct orders. Please see our Return Policy for more information.

Although rare, sometimes a Starmark product is damaged in transit. If this occurs, please contact our Starmark Customer Care Center or your Starmark Representative immediately with photos and your order information. We will prioritize a resolution, whether through a replacement or a refund.