While most people spend the last week of November around a table, many of you will be answering the phone. You will leave a meal, drive to a family's home, and sit with people facing their first holiday season without someone they love. Most of the world never sees that. We do, and we want to say thank you.
This month we are sharing something we rarely stop to say out loud: every product we make is made with you in mind.
We Start With You
When we design something new, we picture the person who will use it. A Funeral Director setting up before a morning service. A newer team member preparing for a first ID viewing. Someone on your staff trying to make room in a full storeroom.
We listen first, because what you tell us shapes what we build. Long-time customers asked us to bring white glove delivery to more places, so we added new markets across North America. That came from a conversation, and we want even more of them.
We Think About Your Whole Day
Families may never notice a lid support or an interior track. You do, because you work with them every day. Small details add up to an easier day and a calmer moment for the family.
No funeral home has ever said, "We have too much storage space." That is why our rental casket inserts have fold-up sides and take up less room until you need them. On the ceremonial rental caskets, an adjustable roller bed, gas spring lid supports, and replaceable head panels are there to keep a service looking prepared and a casket ready for the next family.
The Chaise Bed Viewer® may be the clearest example. An ID viewing may be routine for your team. For a family, it may be the last time they see someone they love. The bedside-style setting, interior roller bed, hinged foot end door, and J-Channel interior keep the setup simple, so your team can give the family their full attention. Presentation means everything.
We Show Up
You can count on us, rain or shine. Starmark's white glove delivery service brings trained Starmark Representatives to your door, and on request, they can unpack your order and take the packaging with them. It is one less thing on a day that is already full.
Tell Us What Is Next
What is one thing that would make your day easier? It might be a product, a delivery change, or something we have not thought of yet. Send us a note at hello@starmarkcp.com. A real person will read every note.
Thank you for the care you give.
Browse the products featured here in our Viewing Containers collection and Ceremonial Rental Caskets collection.
